Merrick Furnishings, LLC   
Buford, GA  678.656.2262         

How much does shipping cost?
Shipping costs (from manufacturer to Merrick Furnishings warehouses) are wrapped into the overall sales price of the product. This is done to make it easier for you to calculate the total price of your order.  Delivery charges (to your home) are optional/separate.  Delivery charges are provided by a third party.  Delivery charges are paid directly to the third party at time of delivery.

Do I have to pay sales tax on my purchase?

The following tax amounts are automatically calculated for you at checkout time, dependent upon your delivery address:

Georgia (GA), USA - 6.0%
All Other States, USA - TAX FREE!

How do I receive my furniture?
Your furniture can be picked up at our company warehouses in Buford, Georgia or Kettering, Ohio.  There is no charge for a warehouse pick-up.  Or, your furniture can be delivered to your home for a small fee.  The delivery is handled by a professional third party delivery service.  This company is arranged by Merrick Furnishings before the furniture arrives at the warehouse.  The delivery company will receive your delivery request and will contact you to schedule a convenient appointment time.  You must specify to Merrick Furnishings that you want either threshold or white glove service before the order arrives at the warehouse.  Threshold service means the furniture is delivered to your home or garage and is NOT unboxed.  White glove service means the furniture is delivered and set up inside your home.  The boxes are then removed by the delivery service.  Payment for delivery is made directly to the delivery company at the time of furniture delivery.  The delivery company is solely responsible for any damage or unprofessional actions during the delivery.  Our furniture delivery carriers will typically hold your shipment for you in the warehouse for roughly 7-10 business days, allowing you to schedule an appropriate delivery date and time. Delayed delivery dates may result in a warehouse charge collected by the delivery company.

Freight carrier (home delivery service outside of Atlanta area
Most of our bedding items and furnishings can be shipped to our out-of-state customers via a freight carrier. These shipments are delivered to the door of your residence or building. Merrick Furnishings will arrange the least expensive freight company to deliver the furniture to you.  Customers will be responsible for paying the freight charges before delivery.

What happens if an item is damaged during shipping?
If your order is being shipped directly to your home, please note the box/packaging damages with the shipper at the time of delivery. After you have noted the damages, you can choose to accept, or refuse the damaged components. Next, contact us and we may replace or repair the damaged item(s) promptly.  If, after removing your item(s) from it's packaging contents, you notice a defect or damages, please contact us.  Take digital photos of the damages and keep the manufactuer box available.  You must contact Merrick Furnishings within 3 days of delivery for repair/replacement consideration.

What if I have a furrniture protection policy and incur damages?
Your policy takes effect the day you receive the furniture and continues for five years.  CALL 1-800-686-5559 FOR ASSISTANCE.

If I order more than one item, will they all arrive at the same time?

If all of your products are from one manufacturer, then the products will be shipped to our warehouse in one order.  If multiple manufacturers are involved, your order will arrive on separate trucks at different times.  Because we ship from multiple warehouses located throughout the U.S., different products may not arrive on the same day. Be sure to contact us to verify shipment and receipt dates.

How can I determine the status of my order?
We take great strides in communicating with you during the ordering period.  We will notify you when the furniture has been ordered and when the product is scheduled to arrive.  You will be contacted if there is a delay in the shipping.  However, if you'd like to check the status of your order, please contact us and we'll reply with an updated shipment status.

What is our Returns & Refunds Policy?
If for some reason you would like to return an item, contact us within 3 days of delivery.  In the instance of damage or defect, we will gladly repair/replace the damaged product under the guidelines of the manufacturer's warranty.  However, for all other types of returns, we will refund the cost of the returned items but cannot refund any shipping & handling fees, including shipping costs to return items to us. In addition, there will be a 40% re-stocking fee assesed to receive, inspect, and re-package all returns.  Returned merchandise should be completely intact and packaged in its original packing materials. Manufacturers will not accept any products that do not have its original packing materials. Mattress sets cannot be returned if they have been removed from manufacturer plastic bags.  Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem.  Once we have received your return, we will apply your credit amount.

What is our Cancellation Policy?
If for some reason you would like to cancel an order, you must contact us prior to the manufacturer accepting the order.  If your order has already processed by the manufacturer, we CANNOT stop the order/delivery process. In this instance, your shipment would fall underneath our return policy.  After cancelling your order, you will receive a cancellation confirmation notice from us. If you have not received a cancellation confirmation via email or fax, you order has NOT been cancelled.

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